Dubai Customer and Employee Happiness Index 2020

Sheikh Hamdan approves results of the annual index that evaluates quality of service

On Monday, Crown Prince of Dubai and Chairman of the Executive Council, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, revealed the results of Government of Dubai Customer Happiness and Employee Happiness Index surveys of 2020.

Customer Happiness Index 2020

Employee Happiness Index 2020

On average the Dubai Government Customer Happiness bar reached around 84%. The average employee happiness bar made it to 89%.

Sheikh Hamdan congratulated the top three entities in employee happiness; Dubai Statistics Centre, Dubai Police and Public Prosecution.

Dubai Police came first in the sector of customer happiness, followed by the Dubai Roads and Transport Authority (RTA) and in turn the Dubai Health Authority (DHA).

The Dubai Happiness Index surveys are part of the Dubai Government Excellence Programme, which evaluates the service quality of various government entities.

“The Dubai government work embraces excellence and innovation as an approach. Ensuring customer and employee happiness is given a priority by His Highness Sheikh Mohammed bin Rashid Al Maktoum” Sheikh Hamdan said.

He added “We look forward to continuously enhancing excellence in the next phase of the government work and exert more efforts to fulfill the aspirations of both customers and employees.”


Source: Gulf News

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